Thank you for visiting Cerrave Shop! We take your privacy very seriously and are committed to protecting your personal information. This Privacy Policy is designed to explain to you how we collect, use, store and protect your personal information. Please read the following carefully before using our services.
- Information We Collect
In order to provide you with a better shopping experience, we may collect the following types of information:
Personal information: such as your name, email address, phone number, shipping address, payment information, etc. This information is usually collected when you register an account, place an order or interact with us.
Transaction information: including your order history, purchase history and payment information.
Technical information: We may collect information about your device when you browse our website, such as IP address, browser type, access time, page access history, etc. We use Cookies and similar technologies to improve your shopping experience.
- Use of Information
The personal information we collect will be used for the following purposes:
Processing orders: for order confirmation, processing and delivery.
Customer service: to help us respond to your inquiries, process refunds, exchanges or other after-sales services.
Marketing and promotion: to send you information about new products, promotions or other offers (if you choose to receive them).
Website features and service improvements: Optimize our products, services and user experience based on your preferences and behaviors.
- Sharing of information
We promise not to sell your personal information to third parties. We only share your information in the following circumstances:
Service providers: We work with third-party service providers, such as payment processing companies, logistics companies, etc., who need to process your order information to complete transactions or deliveries.
Legal requirements: We may disclose your personal information if required by law or at the request of government agencies.
Business transfer: In the event of a corporate merger, acquisition or asset transfer, your information may be transferred to the new owner.
- Data security
We take appropriate security measures to protect your personal information from unauthorized access, tampering, disclosure or destruction. This includes using encryption technology to protect your payment information and conducting regular system security audits. However, please note that no data transmission or storage system can guarantee 100% security. Therefore, we cannot guarantee the absolute security of all information transmitted over the Internet. - Your choices and rights
Access and update your information: You can log in to your account at any time to view, update or delete your personal information.
Marketing Emails: If you do not wish to receive marketing emails from us, you can unsubscribe at any time by following the unsubscribe link in the email or by contacting our customer service directly.
Deleting your account: You can ask us to delete your account and personal information at any time, provided that there are no outstanding orders or legal obligations that require us to retain such information. - Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance the user experience. Cookies are small files stored on your device that help us remember your preferences and settings. You can choose to disable cookies in your browser settings, but this may affect your experience on our website. - Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe that we may have inadvertently collected personal information from a child under the age of 13, please contact us immediately and we will take steps to delete the information as soon as possible. - Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our information collection and use. Any changes will be posted on our website and the updated Privacy Policy will be effective immediately upon posting. We encourage you to check this page periodically to see if our Privacy Policy has been updated. - Contact Us
If you have any questions or concerns about this Privacy Policy, or need to exercise your privacy rights, please contact us as follows:
Email: support@cerrave.com
Phone: +14654735318
Address: 1701 Atlantic Street, Union City, California, 94587
Thank you for choosing Cerrave Shop. We are committed to protecting your privacy and providing you with quality service!