FAQ

Welcome to the Cerrave Shop FAQ page! Here we have answers to some of the most common questions. If you don’t find the answer you need, please feel free to contact us through our customer service channels and we will do our best to help you.

1. How do I place an order?
   You can place an order on Cerrave Shop by following these simple steps:

Browse our product pages and select the product you want.

Click the “Add to Cart” button to continue browsing or proceed to checkout.
Enter your delivery information and payment method on the checkout page.
Confirm the order details and click “Submit Order” to complete the purchase.

2. How do I pay for my order?
   We support a variety of secure payment methods, including but not limited to:

Credit/Debit Cards (such as Visa, MasterCard, American Express, etc.)

PayPal
Other local payment methods (depending on the region)
All payment information is encrypted to ensure your payment security.

3. How do I check the status of my order?
   You can check the real-time status of your order in your account or track your package through the tracking link in the order confirmation email. If you encounter any problems, please feel free to contact our customer service team.
4. Do you ship internationally?
   Yes, we offer worldwide delivery. Cerrave Shop can deliver to your doorstep wherever you are. The specific delivery time and cost will be displayed at checkout.
5. How long will it take for the order to be shipped?
   We usually process and ship within [fill in the time, such as “1-2 business days”] after the payment is confirmed. If the product is out of stock or requires special handling, it may cause a delay in delivery time, and we will notify you in time.
6. How to return or exchange?
   If you are not satisfied with the purchased product, we provide a return service. Please contact us within [fill in the time limit, such as “within 30 days”] after receiving the product and submit a return request. The returned product must be unused and intact, and retain the original packaging. For detailed return procedures, please refer to our Return Policy.
7. What if the product is damaged or defective?
   If the product you received is damaged or defective, please contact us immediately and provide relevant photo proof. We will provide you with a refund or exchange service based on the situation.
8. Can I change or cancel my order?
   We try to process your order as quickly as possible, so once an order has been submitted and is in the process, you will not be able to modify or cancel it. Please check your order carefully before placing an order. If you have any questions, please contact us as soon as possible before placing an order.
9. Is your website secure?
   Yes, our website uses the latest encryption technology to ensure the security of your personal information and payment data. We work with well-known payment platforms to ensure that all transactions are processed in a secure environment.
10. Do you have a loyalty program or discount?
    We occasionally offer special offers and discounts. If you want to be the first to know about our latest events and promotions, please subscribe to our newsletter or follow us on social media pages.
11. How can I contact your customer service?
    If you have any questions or need help, you can contact us via the following methods:

Email: support@cerrave.com
Phone: +14654735318
Live Chat: You can contact the customer service team through the live chat function of our website.

12. How do I update my account information?
    You can update your personal information, delivery address or payment method in your account settings page. Please make sure your information is updated in time to ensure that your order can be processed smoothly.

We are committed to providing you with the best shopping experience. If you have any other questions, please feel free to contact our customer service team. Thank you for choosing Cerrave Shop!