Thank you for choosing Cerrave Shop! We are committed to providing fast and safe delivery services to ensure that your order is delivered as soon as possible. Below is our shipping policy, please read it carefully before placing an order.
- Order processing time
We usually process and ship within [fill in the processing time, such as “1-2 business days”] after receiving the order and confirming the payment.
Order processing time may be delayed due to inventory status, payment verification, holidays or special promotions. We will process your order as soon as possible and provide you with relevant updates in a timely manner. - Shipping area
We provide global shipping services and support products to most countries and regions. The specific shipping cost and time will vary depending on your shipping address and the shipping method you choose.
Domestic shipping: For domestic orders, we provide multiple shipping options, including standard shipping and expedited shipping.
International shipping: We also provide international shipping services, and the specific shipping cost and time will vary depending on the destination country/region.
- Shipping cost
The shipping cost will be automatically calculated at checkout based on your shipping address and selected shipping method. We provide a variety of shipping options, and you can choose the shipping method that suits you best.
In some cases, there may be free shipping activities. For specific activity rules, please refer to our promotion page or consult customer service. - Delivery time
Domestic delivery: It usually takes [fill in the delivery time, such as “3-7 working days”], and the specific delivery time depends on the delivery method and delivery address you choose.
International delivery: It usually takes [fill in the delivery time, such as “7-21 working days”], but the actual delivery time may be delayed due to customs processing or other unforeseen factors in the destination country. - Order tracking
Once the order is shipped, we will send you tracking information via email. You can check the order status on our logistics partner website using the provided tracking number.
If you do not receive tracking information, please check your spam folder or contact our customer service team directly. - Delivery delays
Although we do our best to ensure timely delivery, your order may be delayed due to uncontrollable factors such as weather, transportation problems or holidays. If your order is not delivered beyond the expected time, please contact us and we will help you. - Delivery issues
Please make sure to provide an accurate delivery address to avoid delivery delays. If you discover that the address is incorrect after your order is shipped, it may result in a delay or return at your expense.
Once the package is handed over to the delivery company, Cerrave Shop is no longer responsible for any problems during transportation. If the package is lost or damaged, please contact us immediately and we will assist you in resolving the relevant issues. - Customs and Import Taxes
International Orders: For international shipments, your package may be subject to customs duties and import taxes by the destination country’s customs. These charges are borne by the recipient and the specific amount depends on the customs policy of your country.
If you have any questions about possible duties or taxes, please consult your local customs before placing an order. - Damaged or Missing Items
If your item is damaged or missing during shipping, please contact the customer service team immediately and provide photos or other relevant evidence of the damage. We will provide you with a return, exchange or refund service. - Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us at:
Email: support@cerrave.com
Phone: +14654735318
Thank you for choosing Cerrave Shop, we look forward to providing you with a great shopping experience and delivery service!